FAQ

Why can’t the app find my custom field?

Confirm that the value is stored as an order custom attribute or line-item custom attribute on an order in the selected date range. Metafields, notes, tags, customer fields, and third-party data stored outside these Shopify attributes are not included.

Why did the CSV change after Analyze?

Analyze is an informational summary, not a snapshot. Download re-reads current Shopify data, so orders, line items, and detected fields may change between the two operations.

Are underscore keys exported?

Yes, by default. You can deselect them after Analyze. Included underscore keys appear after ordinary keys within the Order or Item namespace.

What happens when no custom fields exist?

If orders and line items exist, you can download a CSV containing only the fixed columns. If no orders exist, no CSV download is offered.

Does the app protect spreadsheets from formulas?

Yes. Values that could be executed as formulas, including values beginning with =, +, -, or @, receive a literal apostrophe prefix before CSV serialization.

Does the app store my orders or CSV files?

No. Order and custom-attribute contents are processed transiently and are not retained as persistent order data, an export cache, CSV history, or generated files. The app retains shop-wide field-selection preferences as technical identifiers of excluded fields, without retaining the original field names or values.

Can I choose, rename, or schedule fields?

You can choose custom fields separately for orders and line items after Analyze. Your shop’s selection is remembered after the complete CSV reaches your browser and its download starts. New fields default to included. Standard columns are always included. Column renaming, saved reports, schedules, email delivery, Google Sheets, SFTP, XLSX, and AI transformation remain unavailable.

How do I get help?

Email info@vividinsight.xyz with sanitized details about the workflow and problem. Do not send access tokens or an unredacted production CSV.